At Rang Palki, we carefully pack every order to ensure your products reach you safely and in excellent condition. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important delivery information.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

• Orders are generally processed within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order has been shipped, you will receive shipping or tracking information where available.
• Processing time may vary for customized, made-to-order, or special-occasion products.

2. Shipping Charges

Shipping charges may vary depending on the delivery location, order value, product type, and applicable shipping services.

The applicable shipping charge, if any, will be displayed during the checkout process before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions of the respective offer.

3. Delivery Timeline

After your order is dispatched, estimated delivery time may generally be:

• Local/nearby deliveries: 2–4 business days
• Other locations within India: 3–7 business days
• Remote locations: Delivery may take additional time

These are estimated timelines and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Locations

Rang Palki currently ships products to eligible locations within India.

Availability of delivery may depend on the serviceability of your pin code. You will be informed during checkout if your location is not serviceable.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, WhatsApp, SMS, or other available communication channels.

You can use the provided tracking information to check the current status of your shipment.

6. Delivery Address

Please ensure that your shipping address, contact number, and other delivery details are entered correctly while placing your order.

Rang Palki will not be responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address
• Incorrect phone number
• Unavailable recipient
• Incorrect pin code
• Failure to respond to courier communication

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, unexpected delays may occur due to:

• Courier or logistics issues
• Weather conditions
• Natural events
• Public holidays
• High order volumes
• Transportation disruptions
• Government restrictions
• Remote delivery locations

If your order is delayed, please contact our customer support team with your order details so we can assist you.

8. Damaged or Tampered Package

Please inspect the package carefully at the time of delivery.

If you receive a package that appears damaged, opened, or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged products, additional photographs or videos may be requested to help us investigate and resolve the issue.

9. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability, warehouse processing, or courier requirements.

If products are shipped separately, you may receive separate tracking information.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may depend on the delivery location, order value, product category, and other applicable conditions.

11. Customized or Made-to-Order Products

Customized, personalized, or made-to-order products may require additional processing time.

The estimated processing and delivery timeline for such products will be communicated separately where applicable.

12. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that someone is available at the provided delivery address and that your contact number remains reachable during the delivery period.

13. Contact Us

If you have questions about your shipment, delivery status, or shipping process, please contact us with your order number.